Lenasi Furniture is carefully crafted using quality materials and production methods that exceed industry standards for commercial grade furniture. Our products are built to last for many years.
Lenasi warrants to the original purchaser that our products are free from defects in assembly, materials and workmanship. If you find a defect in assembly, materials or workmanship, Lenasi will repair or replace the product at no charge. This warranty is limited to repair or replacement of parts and component parts, at our option.
The warranty does not cover normal wear and tear, labor and assembly, accidents, misuse, negligence or failure to perform normal maintenance. Fabric warrantees do not include damage caused by burns, pets, wildlife, chemical spills, stains, and cuts in material or discoloration due to direct and extensive exposure to elements. Glass table tops are not warranted against cracking or shattering.
FRAMES – 5 YEARS
The Lenasi warranty covers structural failure of aluminum outdoor furniture frames for five years of normal use in a commercial setting. Commercial setting may be any public area or individual units of properties such as hotels and apartment complexes. If your Lenasi frame fails structurally during normal usage within five years, Lenasi will repair or replace the frame at no charge. We may substitute with similar product if original product is discontinued.
FRAME FINISH – 3 YEARS
The Lenasi warranty covers the finish of aluminum outdoor furniture frames for three years in a commercial setting with normal use and proper maintenance. If the finish peels, cracks or blisters within three years, Lenasi will repair, refinish or replace the frame at no charge. From time to time there may be minor variations in color and texture of finishes. We may substitute with similar product if original product is discontinued.
UPHOLSTERY FABRICS – up to 3 YEARS
The warranty covers fabrics on cushions for one to three years as noted below against tearing, severe discoloration or fading.
SUNBRELLA FABRIC – 3 YEARS
SUNPROOF FABRIC – 2 YEARS
AXVISION FABRIC – 1 YEAR
SLING, WICKER, RATTAN AND STRAPS – 2 YEARS
Sling fabrics are constructed of various types of yarns that may result in variations in sag and sag recovery; these types of variations are specifically excluded from the warranty.
NOTE REGARDING INDOOR POOLS, CRUISE SHIP OR SEASIDE USE
Because of high concentrations of humidity, chemicals, salt air or salt water spray in these environments, your Lenasi Furniture will require frequent cleaning as part of its normal maintenance. Lenasi recommends weekly cleaning and minimum of twice per month to maintain warranty in these environments.
WHAT IS NOT COVERED
Minor variations in color and texture of finishes, damage caused by acts of nature, wind damage, failures caused by unreasonable or abusive use, failures caused by a lack of necessary care and maintenance, finish failure from seaside or indoor pool use caused by lack of reasonable and necessary care, normal fading or discoloration of fabrics, upholstery or woven materials, flattening or compression of cushions and pads, glass table tops, bursting or cracking due to exposure to water and freezing temperatures.
If your items arrived damaged using our freight, Leansi will start a claim process and all items will be covered with the shipping included. Lenasi will not cover any product/items if freight/shipping is used outside of Lenasi, the customer will have to handle the claim with their own freight company. If the product is under warranty Leansi will replace the item but not the shipping/freight cost.
CARE AND CLEANING
Frames: Cleaning of aluminum frames should be done with a mild soap and water (1/4 cup per gallon of water) and a soft sponge or cloth and then thoroughly rinsed with water. Never use abrasives or acid based cleaners. Clear paste wax may be used to protect exposed stainless steel or aluminum frames. Frames exposed to sea spray and salty air must be cleaned a minimum of twice per month to avoid oxidation, discoloration or blistering.
Wicker: Spray wash with water from a garden hose, then clean with a mix of 1/4 cup mild detergent per gallon of water with a soft bristle brush. Rinse thoroughly with clean water and dry the furniture.
Cushions and pillows: Use a mild soap and water solution with a soft brush on the fabric, then rinse thoroughly with plain water and air dry. Do not dry clean. Intermittent vacuum cleaning is also recommended.